One of the things I find myself saying often is "you never know what's round the corner" and it is something I firmly believe in and remember in my business. As an example, about a month ago I was asked by a mature lady to advise her on some fabric for one pair of small dining room curtains. I went along and willingly helped her out with this, and arranged for the curtains to be made up with her fabric that we chose together. Whilst I was measuring for the curtains she was chatting to me about her dining room and the problems it gave her, and I offered a little bit of on the spot advice -moving her mirror to reflect more light and grouping her pictures in a different way.
When I returned to hang her new curtains I was pleased to see she had made these changes and she told me that those small things that she would never have thought of doing had made a big difference to the room. She was delighted too with her new curtains which finished the room off nicely. As I was about to leave, she asked me what my charges would be to completely redesign her whole living room, new furniture, carpets, wall coverings, curtains -the lot. I took a look and gave her a quote on the spot which she immediately accepted.
My point here really is that what seemed like a small job was actually my clients way of "dipping her toe in the water" to find out how I worked and whether that suited her enough to trust me with a larger job in her home. So in taking up the small jobs rather than turning them down in search of bigger and better things don't forget that the small things can often lead to bigger and better things themselves. "You never know what's round the corner"
No comments:
Post a Comment